General FAQ's

  How am I suppose to make profit from FlashTerrain?
FlashTerrain is market place where you can buy and sell contents from independent authors which can be used in your website or for projects. When you register with FlashTerrain as author and have products for selling which could be a simple content or a complex interactive content you make certain percentage of item once it’s sold. As a buyer you get platform where you could browse the type of content you are looking for and as a seller you get high percentage on items you sell depending on the volume of content sold through FlashTerrain.
  How am I suppose to get my query answered?
For queries those are not solved from FAQ pages provided you can contact FlashTerrain using our support page. Please make sure you contact FlashTerrain only if your queries are not answered by FAQ pages and please keep description clear and short. You can also Visit FlashTerrain Forum to get your query answered and discussing any issue you facing while working your way through FlashTerrain.
  How long it takes to get my issue resolved?
Usually FlashTerrain team would try to resolve you issues within two working days after your ticket is being created. For some complex issues it might take longer. Please avoid contacting for same issues multiple times as it will help FlashTerrain team to solve all the issues smoother and quicker.


Purchasing FAQ's

  Do I need account with FlashTerrain for purchasing items?
Yes a buyer needs to have account in order to purchase items from FlashTerrain. The signup is free for all users. As a seller and buyer you can use same login account. To start process of buying user need to activate his account after signup.
  What benefit I get using FlashTerrain as purchase platform?
Buy products from FlashTerrain would give you a piece of mind as a buyer because the product you buying give you right to use it in any place. Also item you would be receiving would be complete with all walkthrough and source files. With FlashTerrain you can find items those are on high demands and easily navigate to kind of product you looking for as a buyer.
  What method is used for buying items from FlashTerrain?
Right now only method available for purchasing items from FlashTerrain is through PayPal which is secure and safe way for buying products only. You can find more information on PayPal here.
  Do I pay any additional charges for buying items?
PayPal is secure and is free for buyers so there is no additional cost to buyer. You would be paying only the cost that is showed for item you are buying. For now user can buy only one item for each transaction. This would provide user for buyers in terms of keeping track of their transactions with PayPal


Selling FAQ's

  How can I sell my items with FlashTerrain?
First and most important step needed to start is to register with FlashTerrain. You can sign up for free account here. Once your account is approved and you activate your account you can start buying and selling items. As a seller next step would be upload your file.
  How is my percentage calculated?
Whenever item you uploaded is purchased a percentage is added to your account which would vary from 60% to 90% depending on the volume of sale of user. If total amount reaches permissible amount user can request for pay-off at end of the current month by providing their PayPal information. On 15th of following month this amount would be credited into their PayPal account.
  What rights a buyer gets after my item is sold?
If you sell a file in FlashTerrain you give buyer right to use the content in any way they want it with one time cost they have to incur while buying content. The only restriction apply would be they cannot use content for direct resale anywhere. If for any content you don’t want to provide such rights or you are not able to grant these rights please refrain from uploading such contents.
  What type of items can I sell with FlashTerrain?
With FlashTerrain you can sell all kind of flash contents that is solely your creation and for which you can grant all the necessary rights to the person buying this content. You should not upload content which has been derived from or uses any copyrighted content which you don’t have right to use. As a seller you should make sure about the copyright violations for the files you are including with the content for sale. FlashTerrain is not responsible for any legal action taken in case of copyright violation. For more information you can see copyright page.
  Why am I unable to upload my content?
Normally user should not face any issue for uploading right contents which includes zip content, thumbnails and demo version. If you are having difficulties uploading any item please contact support with all the information used while filling upload form and any error message you been receiving.
  What I do if my item is rejected from being sold?
If your item is rejected from being sold with FlashTerrain, you would be provided reasonable explanation for the decision taken. If you feel like the file been rejected with unfair explanation you are free to contact support with justifications. Your request would be taken care by approval team but finally acceptance of product for sale would be made by approval team.
  How can I edit information that’s changed after my item approved?
If item is once approved information cannot be changed. During approval process it been made sure no information is changed. If for some reason you feel the information is changed please contact support. Item would be removed and you have to upload item with correct information again.
  What if I am not comfortable with pricing of my item?
Prices of items listed for sales are set by FlashTerrain. This is done to keep the trading process between seller and buyer in the flow. If u feel your item is priced too low you may contact support with your explanation. FlashTerrain would look in your request and price maybe updated if explanation sounds reasonable. If you are still 0not satisfied with the pricing of item you can request for the removal of item from sales.
  How can I remove my item from FlashTerrain?
To remove any item from FlashTerrain you need to contact support with the request for removal of item from sales. Once your request is processed corresponding item can be removed from the list and all the earning would be credited to your account for the sales of item till time of removal.
  When would my items be removed from FlashTerrain without my permission?
Item would be removed from FlashTerrain listing without your permission if during FlashTerrain’s annual review the file is found to outdated or is no more useful. User would be given a notice to make necessary changes and upload updated content for sale with FlashTerrain again. This is done to keep FlashTerrain clean and up to date.
  Can I use PHP scripts with my Flash content?
We don’t allow any kind of script running in FlashTerrain servers due to security and performance related issues.
  How can I read comments on my item pages?
You can review your items comments by clicking in items from sales. All items of user would be listed under “my earning” Tab available once you login into your account. From my earning tab you can reach the items description which has all the comments for particular item listed with it.

 
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